Customer service in Retail

 Hi friends, 

Today we will learn about customer service in retail , customer service has a main role in retail market. 

It's like give and take service, if you provide a best customer service the happy customers will give you more customers. 

As its said one happy customer will give you ten new customers. 

So the agenda is very clear you need to treat the customer like king once he/ she  walk in your store or shop. 

So below are the some tips for a awesome🤗 customer service. 

1:- GREETING:- Greetings is what we do on our daily basis, we great our senior, parents, and lots of other whom we know, 

Basically greetings is there types .

A:- SOCIAL GREETINGS:-  Greetings like RAM RAM, Namste, Good morning, Afternoon, Evening, are called social Greetings. 

In retail mostly we follow Good Morning, Afternoon, Evening and Namste Greetings. 

B:- MERCHANDISE GREETINGS:- If a customer who is walking inside of your retail outlet and wearing a product or merchandise of your brand ,you can greet him / her by taging the product or merchandise. 

Example:- Good Morning sir / Mam, Nice shoes or T shirt you are wearing, it's looking fabulous on you. 

So by saying this you can increase the conversation with the customer. 

C:- Acknowledge Repeat customer Greetings:- If a customer whom you know by name or his / her surname,and coming repeat at your store , can greeted by his / her name. Or can acknowledge by his/ her last purchase. 

Example:- Hi Mr. Rai  How r u today, hope you like that shoes / T shirt which you purchase last Sunday. 

2:- ENGAGE:- First will understand what is Engage ? 

A:- Discussion with someone on a topic.

B:- One to one conversation.

So this is engage when we discuss anything with anyone is called engage. So in retail what we called engage, when any customer visit at your store you have done a great Greetings now needed engage . 

In engage first comes open handed questions, so what are those ? 

A question which start from  "W " is called open handed question. 

Like Ex. :- 

Hi sir , What are you looking for today?

Good morning sir , Where you gonna used this particular product?

Good afternoon sir , May I know which one  was your previous shoes ?

So ask open ended questions to the customer and understand their need is the main work I'm engage. 

We can give customer a trial while engaging and ask for the fit , comfort and Style of the product. Do a rapo building while engaging with customer. 

3:-SELL:-  Now you have done a awesome Greetings, Superb engaging so it's time to sell , You have already won the faith of customer while engaging so now whatever you will show him/her they will easily trust on you, so hear comes adon selling and cross selling. 

You have seen that customer is finalized on something so shoe them adon things which can increase your ATV or bundle size , 

Most of your conversation happened in SELL. You will know about the customer and customer will know about you and your brand. 

So make this conversation very intresting and impactful. 

4:- THANKS:- In of your conversation and end of the customer visit you need to thank to the customer,

You can used below liens .

Thanks for your visit sir/mam, hope will see you soon.

Thank you sir / mam, it was a nice meeting with you. Please visit again . 

These are some examples which you can used while see off of customer. 

Now what is the used of Thanks. This particular word can give a new bounding between you and your customer,and from customer siet this particular word can give a happy see off from brand. 

So friends this was the GEST theory of retail where each piller was important while attending the customer and serving them.

Hope you will like and share me your valuable feedback. 

Thank you 😊